Comprehensive Privacy Notice

Responsible

Farmacéuticos Vida, S.A. de C.V. (hereinafter “F. Vida”), with registered address at Viaducto Tlalpan 3222, Colonia Viejo Ejido de Santa Úrsula Coapa, Postal Code 04980, Coyoacán Municipality, Mexico City, as the data controller, informs you that it has the obligation to safeguard the integrity, privacy, and protection of the personal data provided to us. The Personal Data and Sensitive Personal Data that F. Vida may process in order to fulfill the purposes stated in this Notice may include, but is not limited to: personal identification data, personal contact data, property and/or financial data, sales history of medicines/products, among others.

In compliance with the requirements of the General Health Law ("LGS"), we inform you that in the case of the sale of controlled medications and/or antibiotics, it is necessary to retain the corresponding medical prescription, which may contain sensitive personal data, as it reveals aspects related to your current or future health status. Therefore, we inform you that your consent for the processing of this type of data is exempted as provided for in the LGS.

Personal Data Collected

Name, landline and/or mobile phone number, email address, address, Federal Taxpayer Registry (RFC), date of birth, age, nationality, Unique Population Registry Code (CURP), and information about the user's browsing and behavior on the Internet, as well as with mobile applications.

Data collected under the Google OAuth 2.0 Policy We collect your data (email, name, and an encrypted password that no Vida Farmacias employee at any level can access) to improve the user experience, such as allowing you to register for a new account or log in.

Sensitive Personal Data Collected

Video or photographic images, voice recordings, financial or property data such as: debit and credit card holder names, debit and credit card expiration dates, debit and credit card numbers, and credit history.

Purposes

F. Vida will process your personal data for the following primary and necessary purposes: a) To identify you; b) To respond to and manage any requests related to the medications/products we offer; c) To provide you with the sales service for medications/products; d) To respond to inquiries submitted; e) To address banking clarifications; f) To manage the delivery of merchandise to the requested recipients; g) To manage returns; h) To contact you to follow up on the requested product and/or service; and i) To conduct inquiries, investigations, and reviews regarding complaints or claims.

• For the portal "Vida Farmacias" hereinafter the "Portal":

F. Vida informs you that the personal data you voluntarily provide through our portal "Vida Farmacias" (hereinafter the "Portal") may be used for various purposes as follows:

a) Provide you with the service of selling medicines/products.

b) Create an account on the Portal and enter your login information.

c) Contact you to respond to your questions and/or comments.

d) Resolve questions and/or problems related to the Portal through a support chat.

e) Carry out the payment processes.

f) Home delivery;

g) Online purchase;

h) Notify you of the updated status of your orders.

i) Comply with obligations arising from a business relationship that we have or may have with you.

j) Comply with obligations arising from a legal relationship that we have or may have with you.

k) Register you as a Client or consumer.

l) Create an internal customer base and order control.

m) Comply with health obligations and legal obligations.

n) Fulfill statistical and scientific purposes.

o) Make reports to health authorities.

p) Carry out billing procedures.

q) Follow up on payments.

• In our branches:

F. Vida informs you that the personal data you voluntarily provide within our branches may be used for various purposes as follows:

a) Provide you with the service of selling medicines/products.

b) To carry out payment processes.

c) Comply with obligations arising from a business relationship that we have or may have with you.

d) Register you as a Client or consumer.

e) Create an internal customer base and order control.

f) Comply with health obligations and legal obligations.

g) Fulfill statistical and scientific purposes.

h) Make reports to health authorities.

i) Carry out inspections by authorities, internal, external and authority audits.

j) Carry out billing procedures.

k) Follow up on payments.

• F. Vida/Contact Center Telephone Line

F. Vida informs you that the personal data you voluntarily provide through the F. Vida telephone line/Contact Center may be used for various purposes according to the following:

a) Provide you with the service of selling medicines/products.

b) Contact you to respond to your questions and/or comments.

c) Carry out the payment processes.

d) Home delivery;

e) Notify you of the updated status of your orders.

f) Comply with obligations arising from a business relationship that we have or may have with you.

g) Comply with obligations arising from a legal relationship that we have or may have with you.

h) Register you as a Client or consumer.

i) Create an internal customer base and order control.

j) Comply with health obligations and legal obligations.

k) Fulfill statistical and scientific purposes.

l) Make reports to health authorities.

m) Carry out inspections by authorities, internal, external and authority audits,

n) Carry out billing procedures.

o) Follow up on payments.

Secondary Purposes

a) Conduct quality and customer satisfaction surveys.

b) Contact you by any means of communication to follow up on requests, inform you about our activities, services, products, attachment programs and/or promotions, which we consider may be of interest to you, derived from the type of relationship or bond that exists with you.

c) To carry out market research.

d) Follow up on sales in order to achieve customer satisfaction.

e) Send you communications.

f) Process your data related to your purchasing history to create consumer profiles.

g) For promotional, statistical, advertising, informational, commercial prospecting and marketing purposes.

If you do not agree with the processing of your personal data for these secondary purposes, you may send us your disagreement at datos.personales@vidafarmacias.com, and we will address your request. The requirements for proving your identity, as well as the procedure for addressing your request, will be governed by the same criteria outlined in the section on the Rights of Personal Data Subjects. If your request is approved, F. Vida will register you on the corresponding exclusion list.

Transfers or referrals of personal data

F. Vida informs you that your personal data will be transferred or forwarded to any affiliated and/or subsidiary company or third party, national or foreign, with which F. Vida has a relationship, in order to fulfill the aforementioned purposes for which your Personal Data and Sensitive Personal Data were obtained.

Video recording at any of our branches

In order to safeguard material and human resources within our branches, all persons entering may be videotaped by security cameras. Images captured by the closed-circuit television cameras will be used for security purposes at our branches, monitoring F. Vida properties and thus detecting and minimizing any risk. Additionally, the telephone service can record calls to ensure quality of service.

Security Measures

We inform you that your personal data will be safeguarded under strict physical, technical, and administrative security measures. This is done to protect and safeguard your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing, as well as to minimize any risks that may arise.

Rights of Personal Data Owners

You have the right to know what personal data we hold about you, what we use it for, and the conditions under which we use it (Access); you also have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to request that we delete it from our records or databases if you believe it is not being used in accordance with the principles, duties, and obligations set forth in applicable regulations (Cancellation); and to object to the use of your personal data for specific purposes (Objection). These rights are known as "ARCO" rights.

To exercise any of the “ARCO” rights, you must submit the request via email: datos.personales@vidafarmacias.com or to the address Viaducto Tlalpan 3222, Viejo Ejido de Santa Úrsula Coapa, Coyoacán, C.P. 04980, CDMX, indicating: (i) the name of the Owner and address or other means to communicate the response to your request, (ii) the documents that prove the identity or, where appropriate, the legal representation of the Owner, (iii) the clear and precise description of the personal data in respect of which you seek to exercise any of the aforementioned rights, and (iv) any other element or document that facilitates the location of the personal data.

We will respond to your request within a maximum of 20 business days. Any personal data you request may be reproduced for electronic storage.

You may revoke any consent you may have given us for the processing of your personal data. To do so, you must submit your request through the means indicated above. However, please note that we may not always be able to process your request or terminate the processing immediately, as we may be required to continue processing your personal data due to legal obligations. You should also bear in mind that, for the primary purposes, revoking your consent will mean we cannot continue providing the service offered by F. Vida in our branches.

Limitation and/or Disclosure of your personal data

You may limit the use or disclosure of your personal data by sending your request to our Personal Data Protection Department at datos.personales@vidafarmacias.com. The requirements for proving your identity, as well as the procedure for processing your request, will be governed by the same criteria indicated in the previous section. If your request is approved, F. Vida will register you on the corresponding exclusion list.

Use of cookies

We inform you that we use cookies on our website or portal, so we consider it pertinent to inform you of the definition of said tool:

CookiesCookies: These are small pieces of text used to collect and store information from the websites you visit. Cookies are then sent to your browser and remembered the next time you visit, allowing us to improve our service.

The personal data we obtain from these tracking technologies includes: users who visit our site, new or accessed sessions, and information about the traffic source or campaign that explains how the user reached our site.

These cookies are necessary for the optimal functioning of the website. However, you can decide whether to accept them or not by following the procedure described in the following links, depending on the browser you use:

a) Internet Explorer: http://www.microsoft.com/info/cookies.mspx

b) Google Chrome: https://support.google.com/chrome/answer/95647?hl=en&p=cpn_cookies

c) Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies

d) Apple Safari: https://support.apple.com/kb/PH5042?locale=es_MX

You can choose to browse our websites without accepting cookies. Without cookies enabled, you may not be able to use some applications or features of the sites.

Modifications to the Privacy Notice

This Privacy Notice may be modified to comply with applicable legislation or to comply with internal provisions of F. Vida.

F. Vida undertakes to make the updated Privacy Notice for customers of the "Vida Farmacias" portal available to you on the website www.vidafarmacias.com.

If you do not express your opposition or refusal to the provisions set forth herein, it is understood that you have read and accept the terms of the processing of your personal data in accordance with this Privacy Notice.

Personal Data Protection Team

Address: Viaducto Tlalpan 3222, Viejo Ejido de Santa Úrsula Coapa, Zip Code 04980, Coyoacán, Mexico City; Email: datos.personales@vidafarmacias.com

Cookie notice:

Strictly Necessary cookies3

Performance cookies4

Targeting cookies14

Unclassified cookies4

Storages3

Update Date: May 16, 2025