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At Vida Farmacias we are committed to complying the highest standards of integrity in business and applicable local and international legislation, considered relevant in matters of anti-corruption, transparency, prevention of money laundering and economic competition.
Message from the Chief Compliance Officer
Business Ethics is a fundamental element that commits those of us who are part of the organization to face the challenges presented to us and to build our future, always acting iligned to the highest standards of integrity.
With the objectives of: a) ensuring compliance with the obligations acquired with Authorities, Business Partners, Custumers, Shareholders, Managers and Society in general, b) ensuring ethical behavior in our business activities and c) protecting Vida Farmacias's reputation; we implement a Compliance Program based on our values: Excellence, Integrity, Innovation, Human Sense, Transparency and Frugality.
Our Program is integrated by a series of Policies aligned with ethical standards, which are required by the national and international legislation on anti-corruption, data protection and economic competition, training programs on these policies that are of general application, communication campaigns, supervision activities through the monitoring and audit of sensitive processes and the existence and availability of internal and external communication channels that allow the anonymous and confidential treatment of complaints received.
Vida Farmacias has a Compliance team one hundred per cent dedicated to this function, with a direct reporting line to the Board of Directors. The message emanating from Senior Management complements the operation of the program.
Vida Farmacias, by marketing highly specialized pharmaceutical products, is a key piece in the chain value to provide medicines to private institutions and patients for the benefit of human health.
By implementing the Compliance Program, we ensure that we are part of the chain of trust that contributes to the ethical sustainability of pharmacies in Mexico.
Code of Conduct
The objective is to formalize and spread the standards of behavior that guide all actions in the performance of our work and reflect our commitment to ethics within business. Our performance is measured by results and the way they are achieved. It is important to mention that our Code of Conduct is applicable to all directors and collaborators of Vida Farmacias.
All managers and collaborators must fill out and sign the Code of Conduct Manifest upon entering the company, which is updated by each manager or collaborator annually.
Code of Conduct for Third Parties
The purpose of the code is to communicate the company’s expectations of business ethics, held by Vida Farmacias, when doing business or collaborative projects with Business Partners, Distributors and Suppliers.
Anti-Bribery and Anti-Corruption Policy
Our policy aims to ensure that all our negotiations and operations with third parties are conducted in compliance with all relevant laws and regulations, ensuring our adherence to the highest standards of business integrity. It applies to all executives and employees of Vida Farmacias, as well as third parties with whom we have business relationships, and it clarifies the guidelines and mechanisms for the prevention, detection, and immediate response to any act of corruption that may arise in our activities.
All executives and employees must fill out and sign the Anti-Corruption Manifest upon joining the company, which is updated by each manager or collaborator annually.
The policy includes the "Due Diligence" process, which involves a series of reviews prior to signing a contract or starting a business relationship, to assess the third party with the aim of mitigating risks associated with individuals or entities not aligned with our business ethics standards.
Vida Farmacias emphasizes having "zero tolerance and prohibition to corrupt practices, bribery and facilitation payments", which is why we make the "Report Line" available to all collaborators and third parties so that they can report any violation to our policies or applicable legislation.
It is a mandate of the Board of Directors that day-to-day business activities are integral and transparent, and therefore it is an obligation of the Chief Compliance Officer to report to the Board on activities related to the Compliance Program.
Prevention of Money Laundering and Resources of Illicit Origin
Vida Farmacias rejects any financial transaction that is intended to operate on money or goods that have been acquired through illegal acts or transactions seeking to give it a legally apparent origin.
Even though Vida Farmacias does not carry out vulnerable operations in accordance with the Mexican Federal Law for the Prevention and Identification of Operations with Illicit Proceeds (LFPIORPI), we have established the following preventive guidelines focused on preventing money laundering:
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• It is prohibited to carry out financial transactions consciously that lend themselves to the suspicion of money laundering or the management of resources that come from illicit activities.
• To conduct interbank transactions with natural/moral persons, it is necessary to have requirements that allow them to be properly identified.
• All invoices must be issued in the name of the paying owner.
• Financial transactions with minors are prohibited.
Conflict of Interest Policy
Our Policy provides all employees of Vida Farmacias with information and guidelines to act in an appropriate manner in situations that potentially expose them to compromise their decision-making due to the existence of a conflict of interest, making available the guidelines and mechanisms of detection, disclosure and registration of potential conflicts of interest.
All managers and collaborators must fill out and sign the Conflict of Interest Manifest joining the company, which is updated by each manager or collaborator annually.
Donations and Grants Policy
Standards we accomplish to regulate donations and grants, in kind or monetary, and the procedures for making decisions regarding the participation of Vida Farmacias in community, institutional projects and humanitarian crisis situations. This policy applies to all directors and collaborators of Vida Farmacias.
Internal guidelines that employees must follow in relation to the approval and verification of travel expenses and local expenses arising from the activities of the business and ensure timely monitoring of them.
Lineamientos internos que los colaboradores deben seguir con relación a la aprobación y comprobación de gastos de viaje y gastos locales que surgen de las actividades propias del negocio, debiéndose garantizar el monitoreo oportuno de los mismos.
Consequences System Policy
Establishes the application of sanctions derived from behaviors and conducts that depart from our values and violate our Code of Conduct, our Policies, Procedures and/or applicable legislation.
Gifts, entertainment and benefits
According to our Code of Conduct, Vida Farmacias prohibits accepting or requesting, from any supplier or Third Party, gifts, entertainment, valuables objects, favors or business conditions inappropriate for personal benefit, which may generate commitment or influence purchasing decisions or criteria.
Entrenamiento
All employees and managers participate in the training program, which is part of the the process of entry and induction to the company and in the annual Compliance training, which includes the following policies:
• Code of Conduct.
• Anti-Bribery and Anti-Corruption Policy.
• Conflict of Interest Policy.
• Policy on Interactions with Government.
• Donations and Grants Policy.
• Commercial Interactions Policy
The training of the Code of Conduct, Anti-Bribery and Anti-Corruption Policy and Conflict of Interest Policy apply to all company employees, the rest of the policies are assigned according to the job description.
All employees and managers, once they have completed their training, must fill out and sign the Anti-Corruption Manifest, Code of Conduct Manifest and Conflict of Interests Manifest.
Complaint Line
All employees or third parties related to Vida Farmacias who may have any information or reasonable suspicion of unethical acts or conducts that violate our Policies or Code of Conduct must immediately report it through our complaint line, which is available 24 hours a day, 365 days a year:
Toll-Free Number: 01 800 310 3310 (México)
Email: arfeldt@tipsanonimos.com
Website: https://www.tipsanonimos.com/arfeldt
Fax: +52 (55) 5255 1322
P.O. Box: CON-080, CDMX, Mexico.
Our complaint line is operated independently to guarantee the confidentiality and anonymity of the whistleblower. Retaliation against whistleblowers is expressly prohibited.