What are the policies for requesting a refund?

• If the order has not yet left the branch, it can be canceled, and a refund can be processed.

Can I request changes?

• Due to the high specialty of the medications, there are no changes or returns.

How can I request the return of a product?

• There are no returns; the only exception is when there is a courier excursion of more than 48 hours, leading to a break in the cold chain of the medication due to courier issues. In such a case, if the medication does not arrive in usable conditions, the customer must contact the Contact Center directly at the number 55 5002 0050.

Can I cancel an order?

• Yes, through the website www.vidafarmacias.com, but this only applies before confirming the order or by calling our Contact Center directly at Phone 55 5002 0050.