If the order has not yet shipped from the branch, cancellation and refund are possible.

Due to the specialized nature of the medications, no exchanges or returns are allowed.

Returns are not accepted. The only exception is when shipping issues cause a delay of over 48 hours, compromising the medication's cold chain conservation. In this case, the customer must contact the Contact Center directly at 55 5002 0050.

Yes, through the customer service line or Contact Center, but only before the order ships. Call the Contact Center directly at 55 5002 0050.